Where we deliver, what it costs, how long it takes and what happens if something goes wrong on the way.
We deliver across India to every pincode our courier partners service. The checkout checks your pincode against the state you select; if a pincode is not serviceable we will tell you before you pay rather than after. We do not currently ship outside India.
| Service | Charge |
|---|---|
| Standard delivery | Free on every order — no minimum spend |
| Cash on Delivery | No extra charge |
| Return shipping (faulty or wrong item) | Paid by UCT Wear |
The amount shown on the checkout page before you place the order is the final amount payable. Nothing is added afterwards.
| Stage | Timeline |
|---|---|
| Order confirmed | Immediately for COD; on payment confirmation for UPI |
| Packed and handed to the courier | Within 24 hours of confirmation (excluding Sundays and public holidays) |
| Metro cities | 3–5 business days from dispatch |
| Other cities and towns | 5-9 business days from dispatch |
| Remote and hill regions | Up to 12 business days from dispatch |
Timelines are from dispatch, not from when you order. Festivals, weather and regional disruption can add a day or two; if a parcel is running materially late we will contact you.
Once your parcel leaves us you will receive an email with the courier name, the tracking number and a tracking link. You can also check the status any time at Track Order using your order number and the email address you ordered with.
Couriers usually make up to three delivery attempts. Please keep the phone number on the order reachable. If all attempts fail the parcel returns to us; we will contact you to arrange re-delivery (a fresh shipping charge may apply) or to process a refund under our Refund Policy.
If the outer packaging is visibly damaged, please refuse the delivery or photograph it before opening. Report any damage, shortage or wrong item within 48 hours of delivery to support@uctwear.com with photographs, and we will replace or refund it in full.
We can change a delivery address only before dispatch. Email us as soon as possible with your order number. Once the parcel is with the courier the address is fixed.