Everything you need to know about cancelling an order, returning an item and how quickly the money comes back. Every timeline below is a commitment, not an estimate.
You can cancel any order free of charge while it is still being prepared. Email support@uctwear.com with your order number, or reply to your confirmation email. If the order has already been handed to the courier we cannot stop it — refuse the delivery or return it once it arrives, and the return process below applies.
Prepaid orders cancelled before dispatch are refunded in full, including any amount paid, within 5–7 business days of the cancellation being confirmed.
You may return most items within 7 days of delivery. To be accepted, the item must be unworn and unwashed, with its original tags and packaging intact, and free of stains, odour or damage caused after delivery.
For hygiene and safety reasons we cannot accept returns of innerwear or socks once the pack is opened, or of items that have been altered or damaged after delivery. This does not affect your rights where an item is faulty, damaged in transit or materially different from its description — those are always covered.
If the item is faulty, damaged, incorrect or not as described, we pay the return shipping. If you are returning because of a change of mind or a size preference and reverse pickup is not available at your pincode, you cover the return courier cost. Original shipping was free, so nothing is deducted for it.
| Stage | Timeline |
|---|---|
| We acknowledge your return request | Within 24–48 hours |
| Return reaches our warehouse and is inspected | Within 2 business days of receipt |
| Refund initiated after inspection passes | Within 2 business days |
| Money credited — UPI / online payment | 5–7 business days from initiation |
| Money credited — bank transfer for a COD order | 7–10 business days from initiation |
| Order cancelled before dispatch (prepaid) | 5–7 business days |
Refunds go back to the original payment method. For Cash on Delivery orders we refund by bank transfer to an account you nominate, since there is no original payment instrument to credit.
Need a different size? The quickest route is a return plus a fresh order, so the size you want is reserved immediately rather than held while your parcel travels. Tell us at the same time and we will prioritise the refund.
Tell us within 48 hours of delivery with photographs of the item and the packaging. We will replace it or refund it in full, including any return shipping, at your choice. Please do not discard the packaging until the claim is settled.
If money leaves your account but the order does not appear, it is usually the gateway holding an unconfirmed transaction; it reverses automatically within 5–7 business days. Send us the transaction reference and we will chase it with the gateway on your behalf.