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Grievance Redressal

If something has gone wrong with an order, this is the fastest route to a person who can fix it. We publish these details under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines) Rules, 2021.

Last updated 1 January 2026 · UCT GARMENTS · GSTIN 09BIHPT0593D1Z1

01Grievance Officer

UMESH CHANDRA TRIPATHI
UCT GARMENTS
BASEMENT, OFFICE NO B-01, C-119, SECTOR 2, Sector 2, Noida, Gautambuddha Nagar, Uttar Pradesh, 201301.
Email: grievance@uctwear.com
Phone: 8269214584

The officer is available on business days between 10:00 and 18:00 IST.

02How to raise a grievance

  1. Email the Grievance Officer at grievance@uctwear.com.
  2. Include your order number, the email address you ordered with, and a short description of the issue.
  3. Attach photographs if the complaint concerns a damaged, incorrect or missing item.

03Our response commitments

StageTimeline
Acknowledgement of your complaintWithin 48 hours
Resolution or a substantive updateWithin 15 days
Refunds arising from a grievancePer the timelines in our Refund Policy

04What we will need from you

To resolve a complaint quickly we may ask for the order number, delivery date, photographs of the item and packaging, and — where a refund to a bank account is required — the account details in your name. We will never ask for your UPI PIN, card CVV, OTP or internet-banking password, and you should never share those with anyone claiming to be from UCT Wear.

05If you are still not satisfied

You may escalate to the National Consumer Helpline (1915 or consumerhelpline.gov.in), or approach the appropriate consumer forum. For data-protection complaints you may also approach the Data Protection Board of India.