Frequently asked questions

Each product page lists the sizes that product is actually made in, read from its own size chart. Men's items use standard letter sizing (S to XXXL) or waist numbers where the garment calls for it. Boys' items use age ranges such as 2-3 Years or 6-12 Months. If your child is between two sizes or tall for their age, take the larger range.

Yes. The size you select is stored against that specific line item and follows it through the bag, the checkout summary and onto the packing slip, so there is no ambiguity about what gets packed.

Yes. Add it once in each size — they appear as separate lines in your bag with their own quantities.

Often, but not always. Email us the product name and we will tell you whether it is coming back.

UPI (Google Pay, PhonePe, Paytm, BHIM and any other UPI app) and Cash on Delivery. For UPI, the payment page opens immediately after you place the order.

Yes. Every price on the site includes GST, and a GST invoice is issued with your order. The total on the checkout page before you pay is the final amount — nothing is added afterwards.

No. Shipping is free on every order with no minimum spend, and there is no Cash on Delivery surcharge.

Payments are handled by our payment gateway over an encrypted connection. We never receive or store your card number, UPI PIN, OTP or banking password — and no one from UCT Wear will ever ask you for them.

That is usually an unconfirmed transaction at the gateway, which reverses automatically within 5–7 business days. Send us the transaction reference and we will chase it for you.

We dispatch within 24 hours of confirmation. From dispatch, metro cities typically take 3–5 business days and the rest of the country 5-9 business days. Remote and hill regions can take up to 12 business days.

You will get an email with the courier name and a tracking link once your parcel leaves us. You can also check any time at uctwear.com/track-order using your order number.

We deliver to every pincode our courier partners service across India. The checkout validates your pincode against the state you select and tells you before you pay if there is a problem. You can also check on any product page.

Only before dispatch. Email us with the order number as soon as possible.

7 days from delivery, for items that are unworn, unwashed and still have their tags and original packaging.

Refunds are initiated within 2 business days of the returned item passing inspection. From there it is 5–7 business days for UPI and online payments, and 7–10 business days for a bank transfer on a COD order.

We do, if the item is faulty, damaged, incorrect or not as described. For a change of mind, you cover the return courier if reverse pickup is not available at your pincode.

The fastest route is to return the item and place a fresh order for the size you want, so it is reserved immediately. Tell us at the same time and we will prioritise your refund.

Tell us within 48 hours of delivery with photographs of the item and the packaging. We will replace or refund it in full, including return shipping.

No. Guest checkout works completely. An account simply saves your addresses, keeps your wishlist across devices and lists your past orders in one place.

Use the reset link on the sign-in page. We email you a link that is valid for one hour.

Email support@uctwear.com or use the contact form. We reply within 24 hours on business days.

Escalate to our Grievance Officer — details and response timelines are on the Grievance Redressal page.